Support

Email us at soporte@undergroundholding.com. We answer in Spanish, English or Portuguese, usually within 1 to 2 business days.

To help us respond faster, include your phone model, the app version (Settings › Advanced) and, if possible, a screenshot of the problem.

Subscriptions

Cancel or change plan (iPhone): iPhone Settings › your name › Subscriptions › Project Cam.
Cancel or change plan (Android): Google Play › your profile › Payments & subscriptions › Subscriptions.
Restore purchases: in the app, Settings › Plans › Restore purchases, with the same store account.
Refunds: handled by the store where you paid (Apple or Google), under their policies.

Do I need internet? No. Only verified time, weather, iCloud and map downloads use a connection.

Where are my photos? On your phone, inside the app and, if you choose, in the camera roll. We have no servers holding your photos.

How do I move photos to the PC? With Project Cam Desktop and a QR code, on the same Wi-Fi network. See the manual.

Can I use it outside Peru? Yes. UTM WGS 84 works worldwide.

How do I delete my data? Delete the projects in the app or uninstall it. See the Privacy Policy.